The National Code is voluntary and aimed at both educational establishments and private sector suppliers. Those who join do so as part of their commitment to providing students with a first-class housing service.

Those who join the Code provide you with information, reassurance and a procedure that you can follow if a dispute occurs.

The Code is fully supported by NUS who are a key stakeholder and have representation on the management and complaints procedures of the Code.

The Code will act as a student accommodation quality guide and, if you have a choice, always rent from a housing supplier who has joined the Code.

Here are the advantages of living in a building covered by the Code:

• best practice in day to day management is supported and recognised
• your contract is clearly written, stating what you are paying for and how much your rent is, with reasonable terms and no hidden costs
• your accommodation should be fully prepared for you when you arrive to take up residence
• your accommodation meets with a set of nationally recognised standards in respect of services, furniture and fittings
• repairs and maintenance are carried out within agreed timescales
• your building will meet with, and exceed, the required health and safety standards
• if a deposit is charged, you will know what it is for, and it will be returned to you promptly at the end of the year or you will be given a clear explanation of why a deduction has been made
• you will be given information to explain what management routines are followed in the buildings
• there is a set and accountable procedure for dealing with any disputes or complaints.