For tenants, accreditation schemes typically:

  • enable them to identify good landlords
  • give confidence that the property they are renting is of a good standard and is properly managed and regulated
  • provide assurance that repairs and maintenance are carried out to defined timescales
  • provide assurance that any deposits required will be used for specified purposes and will be returned promptly at the end of the tenancy with an explanation of any deductions made
  • give clarity and transparency on contracts and on management practices and routines
  • show them where to go for help if problems arise and provide a codified complaints process, including a referral mechanism for independent consideration and decision
  • give general consumer protection